After managing facility operations for several companies over the 15 years or so, I’ve been asked how I know whether a facilities operation is performing well. Some may believe that if you look at the condition of the facility that will tell you how well it is performing. Others may ask the facility staff, believing that a happy or contented staff is an indication of a well performing organization. Lastly, others look solely at financial metrics as a basis of a well-run organization. While a well-maintained facility with happy staff saving the organization money may sound like a well performing group, we need to dig deeper to really see if this is true.
I look at four core items to determine not only how well a facilities operations group is performing, but also to determine what needs to change to improve performance. The core items are:
- Functional Alignment with the…
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